Terms and conditions

Terms and Conditions of Rentals-24.com - Terms and Conditions -

  • Conclusion of contract: The basis of the contract is the respective rented accommodation with the features and information stated on the offer page of this website (or on Internet portals such as Booking.com / AirBnb / VRBO / ...). By confirming the booking, the tenant accepts the terms and conditions and confirms that he has read, accepted and understood them. In the event that accommodation is booked in a group (e.g. accommodation with a lake view / Classic / Residenza / Apartments / ... - please read the offer carefully!), the tenant agrees that the apartment will be allocated within the group by the landlord . The accommodation is booked in the specified location with the specified amenities and the services included or excluded for the specified period.
  • Object definition / contractual purpose: We rent a holiday apartment on Lake Garda with the contractually agreed purpose purely as a "holiday apartment / vacation". All infrastructure is precisely geared towards this. If you want to use the holiday home for professional purposes, we assume no liability or responsibility for this if the existing infrastructure is not suitable.
  • Information: After completing the booking, the guest will receive an email with the booking confirmation and payment details. After receipt of payment, the tenant will receive the accommodation information by email. The customer agrees to read all information about the accommodation received via email, including check-in and check-out information, rules and instructions. We accept no responsibility for information of any kind displayed on third party websites that are unrelated to the booking.
  • Payments and information about tenants and fellow travelers: The tenant is obliged to make all payments related to the booking in full up to check-in. All persons, including small children and pets, who are in the accommodation must be registered by the tenant. Unregistered, unbooked and unpaid persons or pets are not allowed to use the accommodation. Changes and / or additions to persons or pets can be requested up to one day before arrival, which must be confirmed by the landlord. In the event of non-compliance or missing payment, this can lead to the immediate termination of the rental contract without reimbursement of rental fees paid and / or a recalculation of the unregistered persons / pets plus a fee for the house rule violation of 500 euros.
  • Pets: If pets are allowed in the respective apartment, they will in any case be subject to a fee and will only be allowed after consultation and approval with the landlord. A deposit must be paid for the pet depending on the rental period (100 euros up to 3 weeks, 200 euros from 3 weeks rental period). Dirt caused by pets on sidewalks, lawns or in the accommodation must be removed immediately by the tenant. – Exceptions must be approved by the landlord. Pets are not allowed in the pool or around the pool area. Pets may not be left alone in the respective accommodation at any time
  • Internet usage: If you have free WiFi included in your offer, it is either a fixed or mobile WiFi. The WLAN is limited in data volume and / or speed volume (not suitable for watching films over the Internet). If you need a higher data volume or a higher data speed (e.g. to watch films on your own Netflix / Amazon Prime / Disney / Youtube / etc.) you can order an additional mobile WLAN on request and if available. The fees depend on the data volume (at least 35 euros)
  • Pool rules:
    - Use of the pool is only permitted for the booked guests
    - The safety regulations must be observed.
    - Parents are responsible for their children.
    - No romping or running in the pool area because of the risk of slipping.
    - Do not jump from the edge of the pool as this could endanger other people.
    - Food and especially glasses / bottles may not be taken into the pool.
    - Pets are not allowed in the pool. Exceptions must be approved by the landlord.
    - No neighbors, residents or other guests may be disturbed by loud music, noise or parties.
    – Pool closed between 21pm and 8am
    – Animals of any kind are strictly prohibited at and in the pool
  • Payment: 50% of the rental price is due immediately after booking. The remaining payment is due 4 weeks before arrival at the latest. If the holiday property is rented at short notice within the 4 week period up to check-in, 100% of the rental price is due immediately. In the event of non-payment, the rental contract can be terminated by the landlord.
  • The check-in / check-out: You can move in/use the accommodation from 15 p.m. to 20 p.m. Any arrival after 20 p.m. must be communicated to the landlord and approved by him before arrival; additional fees will apply. If the landlord does not approve the later arrival, arrival must take place by 20 p.m., otherwise there will be a “No Show”. Check-out: Must be done by 10 a.m. at the latest. An early move-in or later move-out, the early removal or late return of the keys or the use of the accommodation outside the specified times is only possible with the prior approval of the landlord, otherwise the tenant may be charged additional costs for another rental day, respectively Costs for rebooking the next guest.
  • Cancellation / withdrawal by the landlord: The landlord is entitled to cancel the booking:
    - if the tenant has not paid the rental price up to 1 day before arrival or refuses to pay the additional deposit or the booking fees.

    - if the tenant does not adhere to the house rules of the accommodation or the holiday facility
    - if the tenant accommodates more people or pets in the accommodation than have been paid for.
    - If the tenant disturbs other holiday guests of the respective holiday complex, there are complaints or the administration of the holiday complex has issued a warning.
    - If the tenant has not completed the online registration / registration form by the time of check-in
  • Cancellation / withdrawal by the tenant: The cancellation rules are listed separately in the respective rental agreement (or stored in the internet portal at Booking.com / AirBnb / VRBO / ...). If no other cancellation rules have been agreed, the accommodation is considered non-cancellable free of charge. If the tenant cannot arrive for personal reasons or if arrival is not possible due to supernatural events such as road closures, train cancellations or other official instructions, weather conditions or access restrictions, this does not release the tenant from his contractual obligations. If the tenant does not want to/cannot use the rental property for other reasons, he or she is still obliged to pay the rental price according to the rental agreement. A cancellation by the tenant due to unavailable optional services does not entitle the tenant to withdraw free of charge. The booking is not transferable; rebooking to another person must be approved by the landlord. Cancellation by the tenant must be reported in writing; all cleaning costs or tourist tax already paid will be refunded to the tenant
  • Duties and liability of the landlord. The contractual service of the landlord includes that he makes the booked accommodation available to the tenant at the booked rental period. In the event that the landlord is unable to provide the booked accommodation, the landlord undertakes to either provide the tenant with an equivalent or higher quality accommodation or to reimburse the paid booking amount in full.
  • Service calls: If you need our service for personal check-in or other help, e.g. If you lose your keys or have other problems, we will be happy to organize help for you. Please note that there are minimum service fees depending on the time of day: 35 euros on weekdays from 9 a.m. to 17 p.m., 50 euros on weekends or weekdays from 17 p.m. to 9 a.m.
  • Liability exclusion of the landlord: The services to be provided by the landlord do not include any insurance, i.e. the landlord assumes no liability for theft, fire or water damage to the tenant's property or for damage to the tenant's vehicle. The landlord is not liable for circumstances that are not directly related to the rented property, nor for circumstances over which the landlord has no influence, e.g. E.g. beach and local conditions of the holiday resort, weather, noise emissions from construction or road work, nuisance from third parties, or impairments due to official orders. If the landlord is aware that there will be disruptions within or in the immediate vicinity of the accommodation due to construction sites or construction noise, the tenant will be informed by the landlord (on the internet portal site such as Booking.com / AirBnb / VRBO or in person / email). If necessary, the landlord can/will offer the guest a replacement apartment if possible (cost surcharges may apply). However, claims for damages can only be made in the event of intentional or grossly negligent behavior on the part of the landlord. The landlord assumes no responsibility for verbal/telephone agreements made by third parties. If force majeure occurs, liability in the event of damage is excluded because the obligations of the contractual parties are suspended and therefore there is no breach of duty
  • Damages that occur during the stay: The tenant undertakes to report this to the landlord or local service immediately. The tenant is responsible for all damage caused by him in the amount of the replacement / repair costs. Any damage caused by the guest that the guest does not report prior to check-out will result in an additional fee of 100 euros
  • Complaints: Cleaning complaints must be reported by 20 p.m. on the day of move-in. If you arrive later than 20 p.m. after 24 p.m. and have been previously approved by the landlord, the landlord must be informed; in this case, the cleaning complaint can be reported the following day. The landlord undertakes to carry out subsequent cleaning/repairs within XNUMX hours of receipt of the complaint at the latest. There is no claim for subsequent cleaning in the case of minor contamination such as: e.g. E.g. pollen, leaves, dust on the balcony/terrace etc. or in the event of complaints reported late
  • Compensation claims: A holiday property is being rented, which may be subject to increased wear and tear due to the type of rental. Defects that only insignificantly affect the contractual use of the apartment, e.g. B. short-term failure of technical equipment or public supplies, the appearance of ants/spiders during the rental period due to local climatic conditions, do not entitle the tenant to a rent reduction or compensation.
  • Obligations of the tenant: The tenant is obliged to follow the house rules and pool rules, as well as the rules of the landlord in the house info. The facilities of the accommodation are to be treated with care and are to be kept clean by the tenant during the rental period. In the event of violations of the house rules or pool rules, complaints from neighbors or administrators, due to disturbance of the peace or misconduct by the tenant, the tenant can be charged the costs for service use and a penalty for violating house rules in the amount of 500 euros each plus any administrative penalties. In the event of gross violations of the house rules, the landlord can cancel the rental agreement without compensation.
  • Check-out from the accommodation (condition / responsibilities of the tenant / liability):
  • Doors, windows, shutters, awnings, parasols: are to be closed by the tenant even when leaving the accommodation at short notice and in the event of a thunderstorm, and retracting any awnings. The renter is responsible for damage caused by failure to comply with the rule.
  • State: The accommodation is swept clean, so leave it in a swept state. Crockery, cutlery, kitchen utensils and pots (free of limescale or burn-in residues) must be stowed cleanly in the cupboards provided for this purpose, existing kitchen appliances such as stove, grill, toaster, oven, hob must not contain any coarse soiling or burnt / dried-on food residues.
  • Waste: The rubbish must be separated and disposed of by the tenant before departure. Attention: In some municipalities, the city imposes high bus fees for non-compliance.
  • Keys, access cards and remote controls: must be returned on the day of departure at the latest at check-out.
  • If the keys / access cards are not returned by the tenant by 10 a.m. on the day of departure returned (in person or in a key box) to the tenant another full rental day will be charged according to the current daily rate.
  •  If the tenant has left his own items in the apartment after moving out, the landlord assumes no liability for these objects and can also cannot be held liable for these objects by the tenant.
  • Deposit: A deposit, if collected, will be refunded no later than 4 weeks after check-out. The accommodation must be returned properly and without damage.
  • Claim claims: Justified claims of the tenant from complaints can be asserted in writing by the tenant no later than one month after the end of the stay, if defects were complained about in good time during the rental period and the landlord did not remedy the situation within the period of 24 hours.
  • Privacy Policy: The landlord processes and uses customer data in accordance with the data protection regulation (see DSVGO). Customer data will not be passed on for purposes other than those intended.
  • Severability clause: If one or more provisions of these general terms and conditions are not valid, this will not affect the remaining general terms and conditions. In the case of ineffective regulations, the respective statutory provisions shall apply. Several persons of the renter are jointly and severally liable for all obligations arising from these terms and conditions. The court location is Peschiera del Garda, VR, Italy, Pec number: kornreiterchrista@pec.net



Compare listings